Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs the refund and cancellation terms for GrantSense AI subscriptions. We are committed to customer satisfaction while maintaining fair business practices.

2. Subscription Plans

3. Refund Policy

3.1 Eligibility for Refunds

We offer refunds under the following conditions:

3.2 Refund Process

To request a refund:

1. Submit Request: Email support@grantsense.com with subject line "Refund Request - [Your Order ID]"
2. Provide Details: Include your registered email, order ID/transaction ID, reason for refund, and payment proof
3. Verification: Our team will review your request within 3-5 business days
4. Decision: You will receive an email with approval or rejection of your refund request
5. Processing: If approved, refunds are processed within 7-10 business days to the original payment method

3.3 Refund Timeline

• Review Period: 3-5 business days
• Processing Time: 7-10 business days after approval
• Bank Credit: Additional 5-7 days depending on your bank
• Total Expected Time: 15-22 business days from request submission

3.4 Refund Amount

If your refund is approved, you will receive:

• Full Refund: 100% of the subscription amount (₹1,999) minus payment gateway charges (typically 2-3%)
• Refunded to the original payment method (credit/debit card, UPI, net banking)
• If original payment method is not available, alternative arrangements will be made

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time. To cancel:

1. Log into your GrantSense AI account
2. Navigate to Dashboard → Profile/Settings
3. Click on "Manage Subscription" or "Cancel Subscription"
4. Follow the on-screen instructions
5. Alternatively, email support@grantsense.com with subject "Cancel Subscription"

4.2 Effect of Cancellation

4.3 Auto-Renewal Cancellation

To prevent auto-renewal, you must cancel at least 24 hours before your subscription renewal date. Cancellations made after renewal charges are processed are not eligible for refunds.

5. Special Circumstances

5.1 Technical Issues

If you experience persistent technical issues preventing access to the platform:

• Contact support immediately with detailed error descriptions and screenshots
• Our team will work to resolve issues within 48 hours
• If issues cannot be resolved within 7 days, you may be eligible for a pro-rata refund

5.2 Pricing Changes

If we increase subscription prices:

• Existing subscribers will be notified 30 days in advance
• New prices apply only at your next renewal
• You may cancel before renewal to avoid the price increase

5.3 Account Termination by Us

If we terminate your account due to violations of our Terms of Service, you are not eligible for any refund.

6. Partner Program Refunds

For partners earning commissions:

• If an NGO subscription is refunded, any related partner commissions will be reversed
• Partners will be notified of commission reversals
• Outstanding negative balances must be settled before future payouts

7. Disputes

If you disagree with our refund decision:

1. Request a review by emailing grievance@grantsense.com
2. Provide additional evidence supporting your case
3. Our Grievance Officer will conduct a secondary review within 7 business days
4. The Grievance Officer's decision is final

8. Payment Gateway Issues

For payment failures, duplicate charges, or gateway-related issues:

• Contact our support team with transaction ID and payment proof
• We will investigate with Razorpay (our payment partner)
• Resolution typically takes 7-14 business days
• Verified duplicate charges are refunded within 7 days of verification

9. Contact for Refund Requests

10. Policy Updates

We reserve the right to update this Refund & Cancellation Policy. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.